Warranty Information

Last Updated: 1 December 2024

At Warmify Homes, we stand behind the quality of our products and want to ensure that every customer is satisfied with their purchase. This Warranty Information outlines the types of defects or issues that may be covered under our warranty and explains how to make a warranty claim.

1. Coverage & Duration

Limited Warranty Period: We offer a 20 Days limited warranty from the date of delivery for manufacturing defects.
Covered Items: This warranty applies to products purchased directly from WarmifyHomes.com.
Manufacturing Defects: Manufacturing defects typically include issues with materials or workmanship that affect the normal use of the product.

2. What Is Not Covered

Normal Wear and Tear: Gradual degradation or damage from routine use (including scratches, scuffs, or minor aesthetic issues).
Misuse or Accidents: Damage caused by mishandling, misuse, neglect, abuse, exposure to liquids beyond the product’s intended design, or unauthorized modifications.
Unauthorized Repairs: Any repair or alteration performed by a third party not approved by Warmify Homes.
Improper Installation: Damage resulting from incorrect setup or assembly not in accordance with the product’s instructions.

3. How to Make a Warranty Claim

Contact Customer Support
- Email us at support@warmifyhomes.com. Please provide:
  - Your order number (or proof of purchase)
  - A detailed description of the issue
  - Photos or videos showing the defect, if possible
Initial Assessment
- Our team will review your claim and may request additional information if needed.
- Once we confirm the issue is likely covered under warranty, we’ll provide next steps, which may include returning the product for inspection.
Return & Inspection
- If a return is necessary, we will provide instructions for shipping the product back to us (or our designated repair center). You may be responsible for return shipping costs depending on the specific warranty terms.
Resolution
- If the product is found to have a manufacturing defect within the warranty period, we will, at our discretion:
  - Repair the product using new or refurbished parts;
  - Replace the product with a new or refurbished unit; or
  - Issue a partial or full refund, depending on the situation.

4. Warranty Limitations

Liability Limit: Warmify Homes is not liable for any incidental or consequential damages arising from the use or inability to use the product, including personal injury or property damage.
Geographic Limitations: This warranty may only apply to products shipped within the United States. If you are located outside the U.S., please contact us for assistance.

5. Additional Information

Extended Warranties or Service Contracts: If you have purchased an extended warranty or a protection plan from a third-party provider, please refer to the terms and conditions of that plan for coverage details.
Statutory Rights: Some regions or states may offer additional warranty rights or consumer protections. This warranty does not limit or replace those rights.